The Tribal Vocational Rehabilitation Program Support Specialist is responsible for front-line support for clients. This position is responsible for welcoming clients and guests, accepting and making referrals, and assisting with the coordination of wrap-around services for clients. This position performs clerical work and front receptionist duties and will also provide administrative and office support to the Tribal Vocational Rehabilitation Program Director to facilitate the efficient operation of the department. Position carries out specific requirements related to applicable federal and state grants and contracts.

Why work for Samish?

The Samish Indian Nation provides a very competitive compensation package, which includes medical, dental, vision, STD/LTD, Life Insurance, optional supplemental coverage plans, a 401(k) Plan, paid vacation and sick leave, and approximately 16 paid holidays. Best of all, we offer a great environment with passionate and caring staff!

Benefits Summary

• Health insurance including medical, dental & vision
• Life, AD&D, STD and LTD insurance
• Annual & Sick Leave
  
• Paid holidays (up to 16+ days per year)
• Paid jury, bereavement & cultural leave
• Wellness & Employee Assistance Plan
• 401(k) retirement plan
• Wage increases at 6 months, 1 year and annually (based on performance evaluation and available funds)

1. Greets all clients and visitors warmly in person and by phone and offers information and assistance as needed; monitors the flow of clients and visitors, refers clients to other programs ads necessary.
2. Maintains responsibility for front desk duties, office support, conference room scheduling, light office cleaning, office supply inventory, sets up and takes down conference room for classes.
3. Responds to inquiries about the Tribal Vocational Rehabilitation Program, provides program information, verifies information, enters information into database, and maintains client files and waiting lists, writes articles for the newsletters, and maintains the TVR blog.
4. Assists clients to develop resumes, write cover letters, and fill out job applications.
5. Assists clients with Tribal Vocational Rehabilitation Program online assessment tools such as the World of Work Inventory (WOWI) among others.
6. Assists Tribal Vocational Rehabilitation Program Director to prepare, process, monitor, and track-to-conclusion documents such as purchase orders, vouchers, program materials and documents, or similar, as well as faxing client eligibility requests, treatment update requests, etc.
7. Develops and maintains organized and audit-ready client files including but not limited to intake applications, financial documents, eligibility review, case notes and course completion documentation. Assists with compiling data for statistical purposes, required reporting, and coordination of services.
8. Assists with educational outreach including but not limited to financial management, credit repair, job readiness skill building and other services that will result in clients becoming self-sufficient.
9. Plans and reserves out of town travel arrangements for Tribal Vocational Rehabilitation staff.
10. Works cooperatively and collaboratively with other tribes, and community resource providers while maintaining confidentiality and the requirements of HIPAA, FERPA, and 42 CFR Part 2, completing all appropriate documents that authorize release of information.
11. Completes required training, attends meetings, and prepares reports as directed by supervisor; assists in preparation and implementation of community outreach and awareness materials and activities.
12. Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.

1. Must possess a minimum of a high school diploma or equivalent with a minimum of three years of experience working in a closely related field that involves providing direct client services.
2. Knowledge of standard office administrative practices and procedures.
3. Familiarity with local resources including childcare, nutrition, behavioral health, medical providers, etc.
4. Must possess the ability to work independently or with minimal supervision.
5. Must possess a working knowledge of issues affecting Native American populations and the importance of connection to culture and traditional ways of providing holistic services.
6. Must possess moderate computer skills with knowledge of Microsoft Office 365.
7. Must possess a high level of confidentiality and professionalism.
8. Must have the ability to provide high-quality customer service.

 

Preferred qualifications:

1. AA degree, certificate, or training in human services, psychology, office administration, health records technology, or related subject. 

 **Obtaining full COVID-19 vaccination no later than 60 days from the hire date will be a condition of employment for all Samish employees**

Applicants must be a Washington State resident or willing to relocate to Washington State.

Physical Demands: Long periods of sitting, including driving (60% of time); occasional bending, crouching, stooping, stretching, reaching, lifting, carrying, and pushing (20% of time); and occasional standing and walking (20% of time). Occasionally lifts/carries up to 20lbs. Must possess manual dexterity sufficient to use office equipment with frequent repetitive motion such as writing, typing, paperwork-handling, and phone use. Must possess the ability to view print on a computer screen and/or paper document; the ability to speak and hear exchanging information with end users by telephone. Mental/Visual Demands: Frequent mental and/or visual attention to task is required. Occasionally work requires heavy concentration. Frequent interruptions. Tasks involve eye-hand coordination. Working Environment: Work environment is mainly indoors with heat and some air conditioning. Must sit or stand at the front desk for the majority of shift. Occasionally works alone without benefit of supervisor or co-worker. Unavoidable hazards/risks: Work requires minimal risks which require safety precautions (using some cleaning chemicals for light cleaning). Protective clothing or equipment may be required (goggles, gloves, masks, boots, etc.)

Samish Indian Nation is an Equal Opportunity Employer and actively encourages applications from all persons regardless of race, religion, gender, gender identity, age, national origin, marital status, sexual orientation, or ancestry.  Samish preference and Indian preference will be applied to the selection for this position as defined in Title 25, US Code Section 473.

CONFIDENTIALITY:  This position develops, maintains, and is responsible for safeguarding the computer/electronic and hardcopy file folders containing sensitive and proprietary information about the Tribe and its members.  The incumbent must maintain confidentiality of all work and files pertaining to enrollment, clients, survey results, and all other material that may identify individuals by name (either directly or by reference), as set forth by the Tribal Council in the Personnel Manual.  Any violation in this matter may result in immediate termination of employment.

Please state your eligibility for Indian preference in your cover letter.  Indian preference must be documented prior to interview or hiring.  BIA Form 4432 or tribal enrollment ID may be submitted with the application if claiming Indian Preference.

All persons who are offered employment with the Samish Indian Nation must give permission for a thorough background check of previous work performance, motor vehicle history, credit history and criminal history, as well as a pre-employment drug screen.

This position is a “covered position” under the Tribe’s Indian Child and Family Violence Act Policy and all applicants must undergo a fingerprint background investigation in order to be hired for this position.  The Tribe will not hire, permit anyone to work or volunteer in a covered position if the person has ever been found guilty or entered a plea of no contest or guilty to any offense under federal, state, or Tribal law which involves violence, threat of violence, sexual assault, molestation, exploitation, prostitution, crimes against persons, or offenses committed against children.