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Career Details

Performance and Quality Improvement (PQI) Specialist

$24.00 - $32.40 per hour, FLSA Non-Exempt
40 hours per week, Monday-Friday with some weekend and evening work
Accepting Applications
Jan 6, 2020
First Review:
Jan 27, 2020

The Performance and Quality Improvement (PQI) Specialist will be responsible for advancing efficient, effective service delivery, effective program practices and the achievement of strategic and program goals through data analysis. Additionally, the PQI Specialist will be responsible for providing project level and system level data quality assurance and input into the Homeless Management Information System (HMIS).   They will review all data within HMIS system for completeness and accuracy, quantify program gathered data, and will generate reports from HMIS for program for use and presentation when needed. They will work with Washington Youth and Family Funds (WA YFF) staff to resolve reporting issues within HMIS and provide training specific to HMIS data quality.

Principle Duties
  1. Start and maintain a useful quality improvement program for the Health and Human Services – Housing Department
  2. Define and represent a culture that values quality improvement, including how strategic priorities influence the quality improvement process
  3. Articulate how PQI information is used to improve practice, monitor service operations and build organizational capacity
  4. Ensure that staff understand how PQI functions within the Department and can participate in PQI activities
  5. Determine how PQI data is used to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction and positive client outcomes
  6. Determine two or three areas that are currently being targeting for improvement in with the PQI System. Findings should help build capacity, improve programs and have a positive impact on persons served
  7. Provide a list of measurement/data collection tools being used and why each listed tool was chosen, if tool is standardized or not; and if the tool is required by contract or funding source
  8. Work with program leadership and other Samish service departments to establish key program metrics, general monthly reports and acquire understanding of program/initiative objectives.
  9. Create productivity reports for Division Leadership and funding sources
  10. Build capacity of HMIS program to expansion in ten-service county area
  11. Perform other duties as assigned
Required Qualifications
  1. Bachelor’s or Associate’s Degree Psychology, Counseling, Human Services, Health Care Administration, Public Health or related field, or equivalent experience, training or coursework; or 2 years of highly relevant paid work experience and formal training in data analytics to demonstrate an ability to successfully perform the job
  2. Strong computer skills, including using work processors, analyzing Excel spreadsheets
  3. Strong oral and written communication skills and ability to work effectively with staff from various backgrounds
  4. Ability to organize and coordinate work efficiently; prioritize workload, work under pressure with tight timelines and changing priorities
  5. Ability to work independently with a minimum of supervision and act on own initiative within Divisions procedural guidelines
  6. Initiative and creatively in problem solving and system development
  7. Willingness to be flexible and work cooperatively with co-workers to accomplish all responsibilities of the team
  8. Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients
  9. Experience working with homeless, mentally ill and/or substance abusers
  10. Appropriate safeguarding and handing of confidential information
  11. Proficiency in maintaining accurate client records in HMIS, the client tracking software application used by the Housing Department
Working Conditions

Physical Demands: Frequent periods of sitting, including driving (60% of time); occasional bending, crouching, stooping, stretching, reaching, lifting, carrying, and pushing (20% of time); and occasional standing and walking (20% of time). Occasionally lifts/carries up to 20lbs. Must possess manual dexterity sufficient to use office equipment with frequent repetitive motion such as writing, typing, and phone use. Must possess the ability to view print on a computer screen and/or paper document; the ability to speak and hear exchanging information with end users by telephone Mental/Visual Demands: Frequent mental and/or visual attention to task is required. Occasionally work requires heavy concentration. Occasionally work involves disturbing and emotional subject matter, requiring strong mental and emotional stamina. Frequent interruptions. Tasks involve eye-hand coordination.  Working Environment: Work environment is mainly indoors with heat and some air conditioning. Working environment will may vary day to day. Sometimes works alone without benefit of supervisor or co-worker. Unavoidable hazards/risks: Regular vehicular travel on highways and roads. Regular interaction with high-risk clients including home visits that may be unaccompanied. Work requires minimal risks which require safety precautions (using some cleaning chemicals for light cleaning). Protective clothing or equipment may be required (goggles, gloves, masks, boots, etc.)

Samish Indian Nation is an Equal Opportunity Employer and actively encourages applications from all persons regardless of race, religion, gender, gender identity, age, national origin, marital status, sexual orientation, or ancestry.  Samish preference and Indian preference will be applied to the selection for this position as defined in Title 25, US Code Section 473.

CONFIDENTIALITY:  This position develops, maintains, and is responsible for safeguarding the computer/electronic and hardcopy file folders containing sensitive and proprietary information about the Tribe and its members.  The incumbent must maintain confidentiality of all work and files pertaining to enrollment, clients, survey results, and all other material that may identify individuals by name (either directly or by reference), as set forth by the Tribal Council in the Personnel Manual.  Any violation in this matter may result in immediate termination of employment.

Please state your eligibility for Indian preference in your cover letter.  Indian preference must be documented prior to interview or hiring.  BIA Form 4432 or tribal enrollment ID may be submitted with the application if claiming Indian Preference.

All persons who are offered employment with the Samish Indian Nation must give permission for a thorough background check of previous work performance, motor vehicle history, credit history and criminal history, as well as a pre-employment drug screen. The Drug Free Workplace Policy has not changed since the passing of WA State I-502. While Initiative 502 legalized marijuana within Washington State, employers maintain the right to decide on their tolerance policy. Because we receive federal grant dollars from the federal government, we still consider marijuana as an illegal substance and its use and possession completely prohibited.

This position is a “covered position” under the Tribe’s Indian Child and Family Violence Act Policy and all applicants must undergo a fingerprint background investigation in order to be hired for this position.  The Tribe will not hire, permit anyone to work or volunteer in a covered position if the person has ever been found guilty or entered a plea of no contest or guilty to any offense under federal, state, or Tribal law which involves violence, threat of violence, sexual assault, molestation, exploitation, prostitution, crimes against persons, or offenses committed against children.

Apply today!

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Samish Employment Application