The Citizen Services Senior Director (CSSD) for the Samish Indian Nation is responsible for the development, implementation, and oversight of all the employment & training, cultural & language, education, cultural resources and Samish archives.  Citizen Services Senior Director will work closely with the Citizen & Client Executive Director and the Chief Operations Officer to develop and implement a broad range of services for tribal citizens from local, regional, state, federal, and private funding sources. This position is responsible for building a strong culture of teamwork across programs and leading the efforts in the professional development of team members. The Citizen Services Senior Director will coach, mentor, and hold staff accountable while recognizing achievements and lessons learned. 

The applicant is expected to exhibit Samish Employee Core Values.

Why work for Samish?

The Samish Indian Nation provides a very competitive compensation package, which includes medical, dental, vision, STD/LTD, Life Insurance, optional supplemental coverage plans, a 401(k) Plan, paid vacation and sick leave, and approximately 16 paid holidays. Best of all, we offer a great environment with passionate and caring staff!

Benefits Summary

• Hybrid Work Arrangement potential
• Health insurance including medical, dental & vision
• Life, AD&D, STD and LTD insurance
• Annual & Sick Leave
  
• Paid holidays (up to 16+ days per year)
• Paid jury, bereavement & cultural leave
• Wellness & Employee Assistance Plan
• 401(k) retirement plan
• Wage increases at 6 months, 1 year and annually (based on performance evaluation and available funds)

1. Lead Citizen Services staff in achieving all grant requirements including timely and accurate reporting, deliverable completion, budget submissions and monitoring, and successful implementation of services to meet tribal citizen’s needs
2. Coordinate with Human Resources and Citizen & Client Services Executive Director in the hiring staff; handling of personnel issues; and updating job descriptions
3. Oversees client services program development, from conceptual work in identifying needs, to assessing opportunities and capacity to expand services to tribal citizens and eligible community members
4. Maintains responsibility for budget oversight for an average annual operating budget of all Citizen Services grants and contracts
5. Directly manages the Citizen Services Senior Director budgets, including Tyee and BIA budget preparation for the proposals, implementation, and justification for budget modifications as needed
6. Oversees Citizen Services program directors’ budget formulation and submission, active and ongoing monitoring, budget modifications as needed
7. Facilitates director level understanding of regulatory guidelines including Uniform Guidance and OMB Circulars
8. Works closely with and assists the Citizen & Client Executive Director and the Chief Operations Officer for program planning, development, and implementation of services to improve and enhance the quality of tribal citizens’ lives such implementing and maintaining a 477 program and a well-define language revitalization program and cultural activities and classes
9. Continuing applying for funding to support cultural, language, education, and employment programs
10. Ongoing positive leadership and staffing of Citizen Services staff to create an ambitious, diverse, and visionary team that will lead to improvements of the delivery and management of program services
11. Oversight of Citizen Services programs including regular staff meetings and communication, performance management, hiring and firing recommendations, conflict resolution, and the support of professional development
12. Works with the Essential Services and Citizen Services Senior Directors to build a strong culture of teamwork across tribal programs to ensure a holistic approach to meeting each citizen and/or client’s needs
13. Provides written reports and oral presentations to Samish leadership and oversees department contributions to the website, newsletter, and Annual Reports
14. Works with the education committee, cultural committee, and the language committee to ensure committee work is being completed
15. Maintains responsibility for ensuring department directors have accurate, up-to-date copies of grant and contract files; ensures that all original correspondence and grant/contract documents are properly forwarded to the accounting department as the official record
16. Reviews, edits, and makes recommendations to Citizen & Client Services Executive Director and Chief Operations Officer on citizens service-related ordinances and policies
17. Represents needs of Samish as primary delegate or liaison to State or Regional partners in services to tribes
18. Liaison for relevant meetings, trainings, and conferences as needed within the allowable budget(s)
19. Other duties as assigned

1. Bachelor’s degree in business, education, sociology, or related field of study
2. Minimum of five years of experience working with tribal governments or related experience
3. Minimum of five years relevant experience in program infrastructure development and leadership
4. Minimum of three years of experience working with a vulnerable, underserved population; any equivalent combination of education and experience may qualify as equivalent education/experience
5. Demonstrated proficiency with Microsoft Office suite including but not limited to Teams, Word, Excel, Publisher, and Outlook
6. Must have excellent written and verbal communication skills
7. Demonstrated experience in business practices and procedures, business math, grammar and business correspondence
8. Must have the ability to successfully collaborate with internal and external partners or potential partners
9. Must be reliable, efficient, and personable
10. Must have organized work habits to ensure timely completion of assignments
11. Must be able to lift/carry up to 20lbs

 Preferred Qualifications

1. Minimum of ten years of successful management in a leadership role with three years working with tribal governments

**Obtaining full COVID-19 vaccination no later than 60 days from the hire date will be a condition of employment for all Samish employees**

Applicants must be a Washington State resident or willing to relocate to Washington State.

Physical Demands: Long periods of sitting (60% of time); occasional bending, crouching, stooping, stretching, reaching, lifting, carrying, and pushing (20% of time); and occasional standing and walking (20% of time). Occasionally lifts/carries up to 20lbs. Must possess manual dexterity sufficient to use office equipment with frequent repetitive motion such as writing, typing, and phone use. Must possess the ability to view print on a computer screen and/or paper document; the ability to speak and hear exchanging information with end users by telephone Mental/Visual Demands: Frequent mental and/or visual attention to task is required. Occasionally work requires heavy concentration. Frequent interruptions. Tasks involve eye-hand coordination. Working Environment: Work environment is mainly indoors with heat and some air conditioning. Must sit or stand at desk for the majority of shift. Occasionally works alone without benefit of supervisor or co-worker. Unavoidable hazards/risks: Work requires minimal risks which require safety precautions (using some cleaning chemicals for light cleaning). Protective clothing or equipment may be required (goggles, gloves, masks, etc.)

Samish Indian Nation is an Equal Opportunity Employer and actively encourages applications from all persons regardless of race, religion, gender, gender identity, age, national origin, marital status, sexual orientation, or ancestry.  Samish preference and Indian preference will be applied to the selection for this position as defined in Title 25, US Code Section 473.

CONFIDENTIALITY:  This position develops, maintains, and is responsible for safeguarding the computer/electronic and hardcopy file folders containing sensitive and proprietary information about the Tribe and its members.  The incumbent must maintain confidentiality of all work and files pertaining to enrollment, clients, survey results, and all other material that may identify individuals by name (either directly or by reference), as set forth by the Tribal Council in the Personnel Manual.  Any violation in this matter may result in immediate termination of employment. All materials, including electronic materials of any type or format, produced are considered works made for hire and are the property of the Samish Indian Nation.

Please state your eligibility for Indian preference in your cover letter.  Indian preference must be documented prior to interview or hiring.  BIA Form 4432 or tribal enrollment ID may be submitted with the application if claiming Indian Preference.

All persons who are offered employment with the Samish Indian Nation must give permission for a thorough background check of previous work performance, motor vehicle history, credit history and criminal history, as well as a pre-employment drug screen.

This position is a “covered position” under the Tribe’s Indian Child and Family Violence Act Policy and all applicants must undergo a fingerprint background investigation in order to be hired for this position.  The Tribe will not hire, permit anyone to work or volunteer in a covered position if the person has ever been found guilty or entered a plea of no contest or guilty to any offense under federal, state, or Tribal law which involves violence, threat of violence, sexual assault, molestation, exploitation, prostitution, crimes against persons, or offenses committed against children.